Refund Policy

All requests for refunds are at the sole discretion of Eszy Pte. Ltd. and any subsidiaries or associates of the above mentioned companies (jointly referred to as “ezsy”).

REFUNDS

i)  If you make a request and are due a Refund in accordance with a Merchant’s after-sale service policy or a Refund is required by applicable law, the Merchant will process the Refund on the terminal using the refund code on the original customer or Merchant receipt. For the avoidance of doubt, the Merchant herein refers to any business, shop, retailer, e-commerce platform, user and/or company that uses ezsy application to receive and transfer payment, for profit or otherwise.

ii) Disputes and related grounds for refunds are to be settled between you and the Merchant. ezsy application is merely an enabler of transactions to take place between you and Merchants and/or other users.

iii) Any fee charged for transactions, transfers, withdrawals and related activity is not refundable.

SUBJECT TO MANDATORY APPLICABLE LAWS AND REGULATIONS OR AS OTHERWISE SPECIFIED BY US IN THESE TERMS OR FOR A PARTICULAR ITEM OR SERVICE WITHIN THE EZSY APPLICATION, IN NO CIRCUMSTANCES WILL WE BE REQUIRED TO PROVIDE A REFUND FOR ANY PAYMENTS MADE BY YOU TO US IN RELATION TO ANY ITEMS OR SERVICE WITHIN THE EZSY APPLICATION (WHETHER USED OR UNUSED).

If you believe that we have charged you in error, and subject to applicable laws and regulations: (a) you must contact us within 30 days of the date of the relevant charge; and (b) no refunds will be given for any erroneous charges after such 30 days period. We may process payments from you in the ezsy application via a third party service, and we may provide your relevant Information to such third parties to process your payments.

TERMINATION

These Terms will apply to your use of ezsy application until your access to the ezsy application is terminated by either you or us. You may terminate your use of the ezsy application, or any of the services accessible therein, at any time (including if we have told you about an upcoming change to all or part of the ezsy application or these Terms which you do not agree to).

Contact Us: support@ezsy.com