EZSY User Agreement
About this Agreement
EZSY is a mobile application that allows users to, inter alia, pay and receive funds from his or her contacts, pay and receive refunds from merchants, exchange foreign currencies and virtual currencies, and obtain merchant tokens from merchants and/or influencers for special promotions and deals (“our Services”).
Ezsy Pte. Ltd. (“ezsy”) is incorporated in Singapore and is currently operating pursuant to licensing exemptions provided for under the Payment Services (Exemption for Specified Period) Regulations 2019 (“Exemption Regulations”). Hence, ezsy is exempt under Section 100 of the Payment Services Act, specifically for:
- account issuance service; e.g. e-wallet
- domestic money transfer service; transfers within Singapore
- inward cross-border money transfer service;
- merchant acquisition service; e.g. QR pay
- e-money issuance service (where the total float held does not exceed S$30 million); and
- digital payment token service,
(all above are Permitted Payment Services)
Kindly take note of the following mandated MAS disclaimers:
Risk Warning on Digital Payment Token Services
The MAS requires us to provide this risk warning to you as a customer of a digital payment token (“DPT”) service provider.
A digital payment token is any digital representation of value that –
- Is expressed as a unit;
- Is not denominated in any currency, and is not pegged by its issuer to any currency;
- Is, or is intended to be, a medium of exchange accepted by the public, or a section of the public, as a payment for goods or services or for the discharge of a debt;
- Can be transferred, stored, or traded electronically; and
- Satisfies such other characteristics as the Authority may prescribe
Examples of DPTs include but are not limited to bitcoin, ether, litecoin, dash, monero, ripple, and Zcash. DPTs do not include stablecoins. Stablecoins refer to crypto-assets designed to maintain a stable value relative to another asset or a basket of assets. These may be collateralised by fiat currency or commodities or supported by algorithms. Stablecoins include USDT and Libra.
Before you pay your DPT service provider any money or DPT, you should be aware of the following.
- Your DPT service provider is exempted by MAS from holding a licence to provide DPT services. Please note that you may not be able to recover all the money or DPTs you paid to your DPT service provider if your DPT service provider’s business fails.
- You should not transact in the DPT if you are not familiar with this DPT. Transacting in DPTs may not be suitable for you if you are not familiar with the technology that DPT services are provided.
- You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
Notice for non-Singapore residents
EZSY Pte Ltd is exempted by the MAS from holding a licence to provide e-money issuance services. Please note that you may not be able to recover all the money you paid to EZSY Pte Ltd if EZSY Pte Ltd’s business fails.
We may amend any of the Legal Documents from time to time. Such revised Legal Documents shall be effective as published on EZSY (https://www.ezsy.com/) or such other means as we may determine. Your continued use of EZSY and any associated software constitutes your consent and acceptance of the revised Legal Documents. If you do not agree to any of the terms and conditions of the Legal Documents, you must stop using EZSY and its associated software and its services and terminate your relationship with us.
EZSY Account refers to Individual EZSY Account and/or the Corporate EZSY Account, where applicable. Your EZSY Account refers to your account with EZSY wherein you may use your EZSY wallet to transfer, pay, or convert fiat currencies and virtual currencies.
Eligibility for Individual EZSY Accounts
To open, use and maintain an Individual EZSY Account, you represent and warrant to us that you satisfy the following requirements:
- You must have full capacity and authority to bind yourself to the Legal Documents;
- You must have a valid mobile number as each Individual EZSY Account is registered to each person’s unique phone number;
- You must pass any due diligence checks we may implement from time to time;
- You must not have had any previous EZSY account suspended, revoked or closed by us; and
- You guarantee to us that your opening, using, and maintaining of the EZSY Individual Account does not violate any laws applicable to you.
Save for Corporate Accounts, each person can have only one Individual EZSY Account in his or her name. We may refuse the creation of duplicate accounts for the same person. Where duplicate accounts are detected, we reserve the right to close and/or merge such duplicate accounts in our sole discretion.
You shall only use your own Individual EZSY Account in your own name and not the account of any other person or entity or on the behalf of any other person or entity.
Eligibility for Corporate Accounts
EZSY welcomes entities to open, use and maintain a Corporate EZSY Account. A Corporate EZSY Account differs from an Individual Account in the following manners:
A Corporate EZSY Account does not have the same features as EZSY e-Wallet nor have the same e-money limits. Please contact us at email@example.com if you are interested in having a Corporate EZSY Account for your business needs.
To open, use and maintain a Corporate EZSY Account, you and the entity are to satisfy the following requirements:
- You must have full capacity and authority to bind your entity to the Legal Documents;
- Your entity must hold a valid mobile number as each Corporate EZSY Account is registered to a unique phone number;
- You and your entity must pass any due diligence checks we may implement from time to time;
- You and your entity must not have had any previous Corporate EZSY account suspended, revoked or closed by us; and
- You and your entity guarantee to us that your opening, using, and maintaining of a EZSY Corporate Account does not violate any laws applicable to you.
All information you provide to us must be accurate, complete and truthful at all times. You agree to promptly notify us of any changes to your personal information.
From time to time, we or our third party service providers may request for additional information or make additional enquiries necessary to verify your identity, mobile number, funding sources and/or transactions. You agree to cooperate with all such requests and answer all such enquiries with the best of your ability.
We may reject or cancel your EZSY Account registration application to register for a EZSY Account without providing you any reason.
You are responsible for maintaining adequate security and control over your EZSY Account and your mobile phone, including its login credentials and/or personal identification number (“PIN”) or any other codes used to login or access your mobile phone and/or EZSY).
You are advised to adopt the following security precautions and practices:
- Install and update your operating system, anti-virus, anti-spyware and firewall software in your mobile devices with the latest version available;
- Patch your mobile device with regular security updates provided by the operating system provider;
- Use a strong password, such as a mixture of letters, numbers, and symbols;
- Make regular backups of your data in your mobile device;
- Delete junk or chain emails;
- Do not open email attachments from strangers;
- Do not disclose personal, financial, or credit card information to suspect websites; and
- Do not use a mobile device which cannot be trusted.
With regards to your PIN in particular, you should not do any of the following:
- voluntarily disclose your PIN to any third party;
- disclose your PIN in a recognisable way in your EZSY username, on your mobile device or mobile device casing;
- keep a record of your PIN in any way that allows any third party to easily misuse your PIN.
Should you keep a record of your PIN, you should make reasonable efforts to secure the record by keeping it in a secure electronic or physical location accessible or known only to you or unlikely to be found by a third party.
EZSY is equipped with an e-wallet (the “EZSY Wallet”). The EZSY Wallet is equipped to hold a wide range of fiat currencies and virtual currencies (“Currencies”) and at amounts of up to 8 decimal places. We may add additional Currencies and/or stop supporting any Currency at any time without prior notice and in our sole discretion.
You may use your EZSY Wallet for a variety of purposes, including but not limited to, paying and receiving funds, paying for goods and services from merchants, and the exchange of currencies and virtual currencies.
You acknowledge and agree that you are responsible for any taxes that may be applicable to the payments you make or receive.
When you fund, hold, transfer, withdraw or exchange any Currencies, you authorize us to execute the transaction and charge you with any applicable fees.
Status with MPI License: Once we obtain our MPI license, kindly note that for Singapore EZSY Account Holders (who reside in Singapore), there is a top up limit of S$5,000 (or its equivalent) and an annual aggregate transaction limit of S$30,000. This means that you will only be allowed to hold S$5,000 (or its equivalent in a foreign currency) in your EZSY Wallet and you will only be able to transfer an annual aggregate of S$30,000 (or its equivalent in a foreign currency). Both figures will be displayed in your EZSY Wallet to ensure you are able to plan your transactions.
Funding your EZSY Wallet
You may choose to fund your EZSY Wallet by our accepted debit cards, credit cards, bank transfer, payment gateway, or such other methods of loading funds into the EZSY Wallet as are made available in EZSY (each a “Funding Source”). The chosen Funding Source must be in your name.
Where you have topped up your EZSY Wallet such that you hold fiat currency in your EZSY Wallet, such balance shall be referred to as “EZSY Credit” EZSY Credit is e-money as defined under the Payment Services Act 2019.
Where you have topped up any virtual currencies in your EZSY Wallet, such balance shall be referred to as “EZSY virtual currency” Both EZSY Credit and EZSY virtual currency shall be referred to as EZSY Currencies.
The number and type of Funding Sources available to you will depend on a variety of factors, including but not limited to, the country in which you have registered with EZSY, and the country in which you are using EZSY.
You acknowledge and agree that utilising any of the Funding Sources to fund your EZSY Wallet is not part of the Company’s Services. Such are services provided by third parties and as such, we are unable to guarantee the efficacy of the use of any particular Funding Source and we may change or stop offering a Funding Source at any time without notice.
If you top up via any Funding Source, you are deemed to have agreed to the terms of service of the Company’s processing partners and/or your financial institution (where applicable), including any fees or charges that may be imposed by such processing partners and/or your financial institution (if any).
Please be aware that you are prohibited from topping up or funding your EZSY Wallet with virtual currencies or fiat currencies from illicit or anonymised sources. If the source of your virtual currencies are found to have been through Anonymiser (anonymizing tool), Mixer (laundry service, tumbler), Tor, Dark Wallet or any tool to hide, comingle, layers, randomize the source or identity or IP address, you acknowledge and agree that we may reject, cancel and/or report your transactions accordingly.
You agree that we may issue a reasonable authorization hold, which is not an actual charge against your debit or credit card in order to verify your payment method. The hold may appear in your bank or card statement as “pending” The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your card.
There may be limits on the amount that can be funded and the number of fund transfers into your EZSY Wallet.
As EZSY Wallet purchases may involve card transactions through a financial institution, in the event of any error in such transaction resulting in chargebacks from the financial institution, the Company reserves the right to set-off the amount (up to the disputed amount) from your EZSY Credits or by any other way it deems fit in its sole discretion.
Current status: You cannot top up or withdraw any foreign currency notes.
Status with MPI License: Once we obtain our MPI license, kindly note that you will be able to top up with foreign currency notes and withdraw foreign currency notes, subject to a threshold of S$19,999.99 in respect of cash payouts in foreign currency. We may be able to allow you to withdraw an amount equivalent to S$20,000 and above in cheque, where the cheque is crossed and made payable to a user who is an account holder with a bank in Singapore.
Sending and Receiving EZSY Currencies
You may send and receive EZSY Currencies from other EZSY users through your EZSY Wallet.
You may send EZSY Currencies by Transfer or by Red Packet.
In order to send EZSY Currencies whether via Transfer or Red Packet, you will be prompted to set up and enter your PIN. After setting up your PIN, you will be prompted to enter your PIN each time you send EZSY Currencies, whether via Transfer or Red Packet.
We may impose limits on the amount that can be transferred and received and the number of transfers to and from your EZSY Wallet.
Current Status: EZSY is only able to provide inward cross-border money transfer services now (receiving money from outside of Singapore). We do not permit any user in Singapore to transfer any funds to any user outside of Singapore or exchange any currency with any user outside of Singapore.
NOTE: Singapore EZSY Account Holders cannot and are not permitted to transfer or pay any EZSY Credits to any EZSY Account Holder located outside of Singapore. Singapore EZSY Account Holders refer to users who are located in Singapore.
Status with MPI License: Once we obtain our MPI license, kindly note that Singapore EZSY Account Holders will be able to execute both inward cross-border and outward cross-border money transfer services, including transferring funds to any EZSY user overseas or exchange currency with any EZSY user overseas.
Sending EZSY Currencies via Transfer
You may send EZSY Currencies via Transfer, subject to the minimum and maximum sum thresholds. The minimum amount is 0.0001 of any Currency.
Sending EZSY Currencies via Red Packet
You may send EZSY Currencies via Red Packet, subject to the recipient’s acceptance of the Red Packet, the minimum and maximum number of Red Packets, and the minimum and maximum sum thresholds.
The minimum number of Red Packets is 1 and the maximum number of Red Packets is 2000. The minimum number amount in a Red Packet is 0.0001 of any Currency.
In the event that the recipient of the Red Packet does not claim the Red Packet, we endeavour to refund the Currency to you within 24 hours.
Withdrawing EZSY Currencies
You may withdraw your EZSY Currencies at any time. You may withdraw your EZSY Currencies through payment gateways and/or cryptocurrency exchanges (each a “Withdrawal source”) as are made available in EZSY. The chosen Withdrawal Source must be in your name.
NOTE: Singapore EZSY Account Holders can only withdraw his or her EZSY Credits in Singapore Dollars to his or her personal bank accounts.
Status with MPI License: Once we obtain our MPI license, kindly note that EZSY does not and will not allow any EZSY user to withdraw EZSY Credits in Singapore Dollars at our place of business. Singapore EZSY Account Holders will also not be permitted to withdraw EZSY Credits in Singapore dollars at our merchant partners. Singapore EZSY Account Holders may be allowed to withdraw foreign currency with such relevant licensed partners. Singapore EZSY Account Holders refer to users who are located in Singapore.
The number and type of Withdrawal Sources available to you will depend on a variety of factors, including but not limited to, the country in which you have registered with EZSY, and the country in which you are using EZSY.
You may withdraw your cryptocurrency to any linked cryptocurrency exchange that is acceptable to EZSY or to any corresponding cryptocurrency wallet address acceptable to EZSY and our due diligence checks.
You acknowledge and agree that EZSY any of the Withdrawal Sources to withdrawal EZSY Currencies from your EZSY Wallet is not part of the Company’s Services. Such are services provided by third parties and as such, we are unable to guarantee the efficacy of the use of any particular Withdrawal Source and we may change or stop offering a Withdrawal Source at any time without notice.
If you withdraw EZSY Currencies via any Withdrawal Source, you are deemed to have agreed to the terms of service of the Company’s processing partners and/or your financial institution (where applicable), including any fees or charges that may be imposed by such processing partners and/or your financial institution (if any).
We may impose limits on the amount that can be withdrawn and the number of withdrawals to and from your EZSY Wallet.
Conversion into other EZSY Currencies
Singapore EZSY Account Holders can execute peer to peer exchange transactions in any currency with Singapore EZSY Account holders only but cannot withdraw foreign currency out of his or her EZSY Wallet. This means that Singapore EZSY Account Holders can only withdraw Singapore dollars to his or her personal bank account.
Current Status: We do not and will not provide any feature on EZSY which will allow users to trade physical foreign currency notes with one another or give users access to physical foreign currency notes (whether from EZSY itself or from other EZSY users).
Status with MPI License: Once we obtain our MPI license, kindly note that Singapore EZSY Account Holders will be able to trade physical foreign currency notes with one another and give EZSY users access to physical foreign notes (whether from EZSY itself or from other EZSY users).
Subject to the terms and conditions as set out in the Legal Documents, you may convert your available balance in any Currency in your EZSY Wallet into another currency that we support.
We implement minimum thresholds for the conversion of EZSY Currencies.
The minimum amount required to convert EZSY Currencies is 0.01 and the maximum amount allowed to convert EZSY Currencies is subject to the stock and flow limits imposed by regulators in each respective country.
You may choose to exchange Currencies with EZSY or peer-to-peer with another user. Where you decide to exchange with EZSY, please note that we obtain our exchange rates from independent and reputable sources. Our sources include XE.com, Morning Star, Huobi, BTSE and a variety of banks and money changers. We may change the rates based on a number of factors: (i) Research conducted by the Operations Team, (ii) Price at which we bought the particular Currency, and (iii) Current market rate.
When you convert the balance of one Currency in your EZSY Wallet, a peer to peer exchange transaction exchange rate is used. This means that the applicable exchange rate is entirely as agreed between you and any other willing user agreeable to perform the exchange with you. The Company does not determine the exchange rate and the exchange rate is determined solely by third parties.
You acknowledge and agree that in any exchange for EZSY Currencies, the actual exchange rate at which an order is executed may be different from the prevailing rate indicated in EZSY due to the fluctuations in price. You understand that we are not liable for any such price fluctuations.
You are responsible for all risks associated with having multiple Currencies in your EZSY Wallet, including any risks associated with fluctuations in the relevant exchanges rates over time.
You may not convert Currencies for speculative trading purposes, conversion arbitrage, or conversion options.
We may impose limits on the amount that can be exchanged and the number of exchanges in your EZSY Wallet.
The Company reserves the right to reverse any conversion, whether with EZSY or with other peers in a peer to peer transaction, in its sole discretion.
Paying a Merchant
Please ensure that your EZSY Wallet has sufficient balance to pay a Merchant. In the event that your EZSY Wallet balance is insufficient, the transaction will be declined.
We may impose limits on the amount that can be paid to a Merchant and the number of payments to Merchants from your EZSY Wallet.
The Company reserves the right to reverse any payment to any Merchant in its sole discretion.
You may claim or receive a variety of merchant tokens from time to time. Subject to additional terms and conditions as may be implemented by the relevant party, merchant tokens may be used to redeem special promotions and deals with Merchants and/or Influencers.
The merchant tokens are not legal tender or cryptocurrency. The merchant tokens are not exchangeable for any Currency.
You may send merchant tokens to other EZSY Wallets or exchange merchant tokens with other EZSY Wallet holders according to a peer-to-peer exchange rate. This means that the applicable exchange rate is entirely as agreed between you and any other willing user agreeable to perform the exchange with you.
You acknowledge and agree that in any exchange of merchant tokens, the actual exchange rate at which an order is executed may be different from the prevailing rate indicated in EZSY. You understand that we are not liable for any such fluctuations.
You are responsible for all risks associated with having multiple Currencies in your EZSY Wallet, including any risks associated with fluctuations in the relevant exchanges rates over time.
The Company reserves the right to invalidate all or any of the merchant tokens in connection with any fraudulent/unauthorized activity at the Company’s sole discretion.
You acknowledge and agree that the Company may suspend, reject, forfeit, reverse or refund the processing of any top-ups or withdrawals from the EZSY Wallet, any payments sent or received, or conversion transactions for any reason whatsoever. We may suspend, reject, forfeit, reverse or refund any transactions where we suspect you to have breached this User Agreement or be engaged in any illegal activities, including fraudulent transactions, money laundering, terrorism financing or other activities.
You acknowledge that you will not receive interest or other earnings on your EZSY Credits and that the Company is not a bank and therefore any deposit insurance schemes do not apply.
Our refund policy is set out on our website. Our refund policy may change from time to time, according to the Company’s sole discretion.
Closing your Account
You may choose to close your EZSY account at any time, subject to any pending transactions. You may email us at firstname.lastname@example.org. The Company shall process the closure of your EZSY account within 3 to 5 working days. The closure of your account is irreversible. All data within your EZSY account, including your transaction history will thereafter be deleted and removed. EZSY keeps a copy of your transaction history for AML/CFT purposes and in the event of any disputes.
Your account may be classified as “dormant” if you do not enter the EZSY Application in 3 years. EZSY will endeavour to contact you from time to time about your EZSY Wallet and the remaining balance in your EZSY Wallet to prevent your account from being classified as dormant. Once classified as dormant, you may be required to verify your identity and your mobile phone number to use your EZSY account again.
The charges, commissions and/or fees are set out before you execute any transaction. Please note that any charges, commissions and/or fees are subject to change from time to time at the Company’s sole discretion.
By default, we will send you in-app notifications as well as email notifications about any outgoing and incoming transactions you make. We endeavour to notify you of such transactions in real-time. You are responsible for enable transaction notifications and to monitor such notifications sent to you.
You may choose to opt-out of any or all of such notifications at any time and we will comply with your notification preferences accordingly.
You are welcome to contact our Customer support team via e-mail at email@example.com.
You should report any unauthorized, erroneous or disputed transaction to EZSY as soon as practicable to our customer support email. Where you are unable to report the unauthorized transaction as soon as practicable, we may ask for the reasons for the delayed report.
NOTE: For Singapore users, we have appointed Rebecca Cui, our HR Manager, to be present at our place of business, 140 Robinson Road #16-00, Crown @ Robinson, Singapore 068907 to be present to answer any queries or respond to any customer complaints.
Our normal business days are Monday through Friday, 9am to 6pm. In the event of any changes to our normal business days or hours, we endeavour to publish such change in publicly available material.
Restrictions on the use of the EZSY mobile application
You must access and use our Services only for legal, authorised and acceptable purposes.
You shall not use (or assist others in using) our Services in ways that:
(a) violate, misappropriate, or infringe the rights of EZSY, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights;
(b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate, including promoting violent crimes;
(c) involve publishing falsehoods, misrepresentations, or misleading statements;
(d) impersonate someone;
(e) Hold negative balances in your EZSY Wallet. In the event that you hold a negative event, you agree to top up the negative balance immediately. We may use a debt collection service or take further legal action towards you to recover the negative balance. We may charge you for any costs incurred as a result of these additional collection efforts.
(f) Intentionally or knowingly providing inaccurate, false or misleading information to us;
(g) Directly or indirectly allowing another person or entity to use your EZSY Account or directly or indirectly using another person or entity’s EZSY Account;
(h) Illegal activities, including but not limited to fraudulent transactions, money laundering, terrorist financing, unlicensed moneylending, breach of applicable sanctions laws and regulations, or currency laws or regulations;
(i) Hacking activities such as the unauthorised infiltration, interference or expropriation designed to access, copy, disrupt, modify, delete, corrupt, damage, deactivate, disable, harm, or otherwise impede our software, our associated software, programs, firmwares, hardwares, computer systems, operating systems, or environments or that to our connection or services to or with our internet service providers, payment processors or other third party service providers;
(j) Create accounts for our Services through unauthorized or automated means, collect the information of or about our users in any impermissible or unauthorized manner, sell, resell, rent, or charge for our Services or distribute or make our Services available over a network where it can be used by multiple devices at the same time.
From time to time, EZSY may contain links leading to third party websites, payment channels, hyperlinks, applications which are not operated by EZSY (“third party content and services”). Such third party content and services are provided as a convenience and are operated by third parties, other than the Company. The Company shall not be responsible or liable, whether directly or indirectly, for any damage or loss caused or sustained by the user, in connection with the use or reliance on such third party content and services. Your use of such third party content and services are at your own risk. Please note that when you use third-party services, their own terms and conditions as well as their privacy policies will govern your use of such services.
Examples include, but are not limited to the following circumstances:
- Using your Visa or Mastercard to top-up your EZSY Wallet;
- Using Wechat’s QR Code Scanning function to top up your EZSY Wallet; and
- Clicking on a third-party link whilst you are browsing EZSY.
Please note that when you use third-party services, their own terms and conditions as well as their privacy policies will govern your use of such services.
The Company exclusively owns all intellectual property rights embodied by, or contained in the EZSY mobile app, its Application Programming Interface (“API”) or any copies thereof. Such intellectual property rights include, but are not limited to, the trademarks, service marks, names, logos, designs, signs, acronyms and other insignia (whether registered or unregistered) used and displayed in or through the EZSY mobile application (the “Marks”).
The Company grants a non-exclusive and non-transferable license to electronically access and use the Services only in the manner described in the Legal Documents. The Company may revoke or terminate this license at any time in its sole discretion.
Nothing in the Legal Documents or the EZSY mobile application should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of the Trademarks, without our prior written approval.
You represent and warrant the following to the Company:
- You are eligible to sign up and use the Services according to the criteria set forth in the Legal Documents and according to any applicable laws, applicable to you;
- You have the authority to execute and perform the obligations required according to the Legal Documents;
- You provide accurate and complete personal information;
- You will fulfill all of your obligations to us and comply with all laws applicable to you.
The Company provides the services “as is” and “as available” without any warranty whatsoever.
The Company disclaims all express, implied, or statutory representations including but not limited to, any warranties of title, merchantability, fitness for a particular purpose, non-infringement, or any other type of warranty or guarantee.
The Company makes no express, implied, or statutory representations, warranties or guarantees about the following:
- the accuracy, reliability or correctness of any data provided through its Services,
- that the Services will meet your specific individual or merchant needs or requirements,
- that the Services will be available at any particular time or location,
- that the Services will function, function in an uninterrupted or timely manner, or be secure,
- the transaction processing times
- that GBCI will correct any defects or errors in the Services, API, documentation or data, or
- that the Services are free of viruses or other harmful code.
You acknowledge that you are responsible for your compliance with any applicable law or regulation in the use of our Services. You agree to indemnify us and hold us harmless for any breach of any applicable law or regulation.
We disclaim and exclude all liability for your defective executions in relation to your use of our Services. This includes circumstances such as the following:
- any losses incurred as a result of providing or confirming inaccurate, false or misleading information;
- accidentally or unintentionally sending EZSY Credits, sending EZSY Credits to the wrong recipient or merchant;
- sending the wrong amount of EZSY Credits to a recipient or merchant;
- converting EZSY Credits into the wrong currency or converting the wrong amount of EZSY Credits into a different currency.
Whilst we may make reasonable efforts to assist you in recovering the funds involved in the transaction (and may charge you for doing so), we are unable to guarantee that you will be able to recover the funds involved in the transaction.
We limit our liability for any losses or damages you may incur arising from the use of our Services as a result of our breach of the Legal Documents to your actual direct losses or damages or the balance in your EZSY Wallet, whichever is lower.
We disclaim and exclude all liability for the following:
- any losses or damages caused by issues associated with the use of internet or electronic communications or technological attacks affecting you, us, your or our third party service providers, that may delay, interrupt, fail your use of our Services or infect your mobile device, computer equipment, data or other proprietary material;
- any consequential, incidental or indirect losses or damages (including but not limited to pure economic loss, loss of profits, loss of business or opportunities, depletion or goodwill and like loss) however caused, to the fullest and maximum extent as allowed by the applicable laws.
We are not responsible in any way for any direct, indirect, special or consequential, economic or other damages arising in any way from your use of EZSY and any of the Services.
In respect of erroneous transfers made (whether the wrong amount of EZSY Credits sent to a recipient or to the wrong recipient), kindly contact our customer service as soon as practicable. We will make reasonable efforts to recover the sum sent in error.
Refunds from Merchants
In respect of any refunds from merchants, kindly liaise with the merchant directly about the merchant’s own refund policy. Any refunds done by merchants are done at the merchant’s sole discretion.
Liability arising from unauthorised transactions
In accordance with MAS E-Payments User Protection Guidelines, kindly note the following:
You are responsible and liable for actual loss arising from an unauthorised transaction where the primary cause was due to your recklessness. This includes circumstances where you deliberately failed to comply with the Security Measures as set out above.
You are responsible and liable for authorised transactions where you attempt to act fraudulently to defraud any other EZSY user or EZSY itself.
Where you have complied with all the Security Measures above, you will not be responsible for any loss arising from an unauthorised transaction (in which you did not know of and did not consent to), if the loss arises from any action or omission by EZSY.
Where you have complied with all the Security Measures above, you will not be responsible for any loss arising from an unauthorised transaction that does not exceed S$1,000, if the loss arises from any action or omission by any third party.
Other terms and conditions
We may, at our discretion and/or in line with the applicable laws, impose limits on the amount of your balance that can be topped up, sent, paid or converted into another currency or the number of top-ups, transactions and conversions thereof.
The end-user shall not assign or transfer its rights or obligations under this Agreement without the prior written consent of EZSY. The Company may assign or transfer its rights or obligations under this Agreement without the end-user’s consent.
Nothing in this Agreement is intended to grant to any third party any right to enforce any term of this Agreement or to confer on any third party any benefits under this Agreement for the purposes of the Contracts (Rights of Third Parties) Act (Chapter 53B) of Singapore and any re-enactment thereof, the application of which legislation is hereby expressly excluded.
For the avoidance of doubt, your limitations and entitlements when using your EZSY Wallet may vary depending on a variety of factors, including the country in which you are using the application, the place where you registered an account with EZSY, the place where you initiated a transaction, the place where your funds are being transacted and/or your place of residence, in accordance with the respective laws and regulations.
You acknowledge that you will not receive interest or other earnings on your EZSY wallet balance and that the Company is not a bank and therefore any deposit insurance schemes do not apply. The balance set out in the EZSY shall serve as conclusive evidence of your EZSY Credits balance.
The governing law of this User Agreement shall be the local laws of where your account is registered. Any dispute between you and us in connection with your EZSY Account and/or this Agreement shall be brought in the courts of where your EZSY Account is registered.